Supervisory Responsibilities

•    None

Duties/Responsibilities: 

•    Process referrals received via GGC’s portal or received within EPIC

•    Answer telephone, schedule appointments for multiple providers, transfer calls to appropriate area as needed, and generally assist patients with questions.

•    Provide trouble-shooting and refinement to scheduling processes and workflows.

•    Perform schedule accuracy audits as necessary.

•    Must fill-in when needed at other clerical areas as requested by management. 

Required Skills/Abilities: 

•    Excellent verbal and written communication skills. 

•    Excellent interpersonal and customer service skills; specifically, as it relates to calling patients to schedule an appointment and remind them of required paperwork.

•    Ability of maintain courteous, professional and effective working relations with persons on all levels.

•    Proficient in EPIC; specifically, in processing referrals, importing patient information, and scheduling patients using office templates, or willing to learn. 

•    Proficient in Microsoft Office Suite and SharePoint.

•    Excellent organizational skills and attention to detail.

•    Ability to work independently.

Education and Experience: 

•    High School Diploma or equivalent; will not substitute experience for education.

•    Minimum of two years of work experience in a related area.

Physical Requirements: 

•    Prolonged periods sitting at a desk and working on a computer.

•    Must be able to lift up to 15 pounds at times. 

Please include a cover letter when applying.

Applicants should apply online at https://ggc.org/careers